Customer support takes up a LOT of time. That’s why we do what we do. And we do it your way.
Let’s make your life a LOT easier - right away.
Talk to Us!
Trusted by eCommerce businesses with a 90%+ customer satisfaction score!
So, how does this work...
You get started for free.
We’re so confident that you’ll want to continue with us, that we onboard with no upfront costs, and there’s no charge for training or paperwork. Start your month-to-month contract after you try the service out and see the results.
We pay attention.
Your Dream Team will pay close attention to how you want things done
- down to whether or not your
business is a ‘we’ or ‘I’ company.
You'll see a detailed practice
run first.
We start with handling tickets in internal notes, explain every step and thought behind a decision. With your approval, every resolution type becomes a documented procedure.
We handle daily
support work.
Every single request type and resolution you approve, we
document and start handling right away. Every workday.
You feel better right away.
Every time we go to work, we take over
handling more of your daily routine tasks. Founders tell us that they feel the relief right away. We exist to be your Dream Support.
“Fast customer service. Overall a happy customer.”
happy Hidrate Spark customer.
Grow customers' loyalty and develop your business.
Great support is way more than ‘zero inbox’. Here's what your manager will be working on to help you continue improving customer service and business.
Insightful reports shaped for your needs.
Key customer service metrics and insights presented in one interactive report. Load and reply time, CSAT, cancellation / refund / reshipping / return reasons, feature suggestions, customers' feedback, issues, improvement suggestions, and other meaningful data you may want to track. See a report example.
Monthly quality audit.
In addition to the key metrics report and improvement suggestions, your manager will manually revise tickets and procedures, and look for imperfections.
Documentation setup and maintenance.
All docs needed for smooth operation and scaling - SOPs, SLA, FAQs, saved replies, knowledge base articles and more.
Helpdesk setup and maintenance.
Per request, your manager can evaluate your needs and suggest the optional helpdesk software. Your team will also set up and maintain it for you.
“What quality service!
Big thanks!”
happy Brathwait customer.
Quality Assurance, Guaranteed.
Great people
Dream Support managers have experience working with growing eCommerce companies, your future team has an excellent track record.
Quality control
We constantly audit work quality and performance. You will receive insightful reports as well as improvement suggestions.
Dedicated agents
Agents become a remote part of your
in-house team.
Best practices
Your manager will study your goals, tasks
and KPIs to implement
optimal solutions.
Data-driven
Your team will track key customer service and business metrics to support improvement suggestions with data.